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  • What is the wash/care instructions?
  • What is your return policy?
    ONLINE RETURN POLICY Effective as of: July 1 2023 1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at admin@onesvillagellc.com to obtain a return authorization. Be sure to include the item's order number, and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 14 business days for your refund to be processed once we receive your return or exchange. 2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer. 3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy. 4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging. 5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion. If you have any questions about this return policy, please contact us at admin@onesvillagellc.com
  • How long will it take to get my order?
    All orders are processed and shipped within 10 days. Depending on location and order quantity, package should be received withing 3-5 days of shipping. Tracking information will be provided once item(s) have shipped.
  • How can I change or cancel my order?
    As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.
  • How do I know which size fits me?
    There is a sizing chart on each item’s page. It lists detailed measurements. All clothing fit true to standard US sizes.
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